Shipping And Delivery Policy
Shipping and Delivery Policy
We are committed to delivering your orders promptly and efficiently. We understand the importance of receiving your items in a timely manner and strive to make the shipping process as smooth as possible.
Processing Time
All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day. You will receive an order confirmation email once your purchase is made, followed by a shipping confirmation with tracking details once your order has shipped.
Shipping Methods and Costs
We currently offer standard shipping for all orders within the United States. Shipping rates are calculated at checkout based on your location and order size.
Estimated Delivery Times
United States: 15 – 25 business days
Please note that delivery times are estimates and may vary due to factors such as product availability, shipping destination, courier delays, or weather disruptions.
Limitations
At this time, we ship only within the United States. If you wish to ship to another country, please contact us directly before placing your order.
Responsibility and Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for lost or delayed packages due to incorrect address information provided by the customer.
Shipping Delays Disclaimer
Estimated delivery times are provided as guidelines only. We are not responsible for delays caused by carriers, weather conditions, customs processing, or any other unforeseen circumstances beyond our control.
Product Image Disclaimer
Please note that product images displayed on our website are for illustrative purposes only. While we make every effort to accurately represent the product, colors, textures, and proportions may vary slightly due to lighting, screen settings, or photography enhancements. Some images may be digitally rendered or AI-generated to showcase the product’s features. The actual product you receive will match the specifications outlined in the product description.
Questions or Concerns
If you have any questions or concerns regarding your order or shipping, don’t hesitate to contact us at Gentrycraft@hotmail.com or call us at +65 80258486. We’re here to help.